Shipping policy

 

Shipping Policy


Website: scentiparfum.com
Business Name: Scenti Parfum

At Scenti Parfum, we aim to provide safe and reliable delivery across Pakistan.

1. Delivery Areas

We deliver nationwide across Pakistan through trusted courier partners.

Delivery timelines may vary for remote or non-service areas.

2. Order Processing Time

  • Orders are processed within 1–2 working days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Cash on Delivery (COD) orders may require verification before dispatch.

  • Scenti Parfum reserves the right to cancel unverified or suspicious orders.

3. Delivery Time

Estimated delivery timelines:

  • Major Cities: 5–7 working days

  • Other Cities: 7–10 working days

  • Remote Areas: 10–12 working days

Please note:

  • Delivery timelines are estimates and not guaranteed.

  • Delays may occur due to courier operations, weather conditions, public holidays, or unforeseen logistical issues.

  • Once the parcel is handed over to the courier, Scenti Parfum is not responsible for courier-related delays.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping promotions may be offered from time to time.

  • Shipping charges are non-refundable unless the error was from our side.

5. Cash on Delivery (COD) Policy

For COD orders:

  • Customers must provide accurate contact details.

  • Our team may contact you for order confirmation before dispatch.

  • Orders may be canceled if confirmation calls or messages are not answered.

  • Repeated refusal of COD parcels may result in restriction of future orders.

6. Order Tracking

Once your order is shipped:

  • A tracking number will be provided via SMS, WhatsApp, or email.

  • Customers are responsible for tracking their parcel and ensuring availability at delivery time.

7. Delivery Attempts & Returned Parcels

  • Courier companies typically attempt delivery 2–3 times.

  • If a parcel is returned due to customer unavailability, incorrect address, or refusal to accept delivery, future orders may require advance payment.

8. Damaged Parcel Procedure

If your parcel appears damaged upon arrival:

  • Record a clear, continuous video while opening the parcel.

  • Ensure the shipping label and packaging are visible in the video.

  • Contact us within 48 hours of delivery.

Claims without proper unboxing video proof will not be entertained.

9. Incorrect Shipping Information

Scenti Parfum is not responsible for:

  • Incorrect or incomplete addresses provided by the customer.

  • Delays caused by inaccurate contact information.

Customers must ensure all shipping details are correct before placing an order.

10. Contact Information

For shipping-related inquiries:

📧 Email: hello@scentiparfum.com
🌐 Website: scentiparfum.com