Terms of service

 

Terms of Service


Website: scentiparfum.com
Business Name: Scenti Parfum

Welcome to Scenti Parfum. By accessing or using our website (scentiparfum.com), you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

Scenti Parfum sells branded perfumes sourced from Dubai. By using this website, you confirm that:

  • You are at least 18 years old or using the site under parental supervision.

  • You agree to comply with all applicable laws and regulations.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Product Authenticity

We guarantee that all products sold are 100% original and authentic.

All authenticity claims are subject to our Return & Refund Policy. Customers must follow the required procedure (including mandatory unboxing video) for any claim.

False claims may result in refusal of future orders.

3. Orders & Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Orders may be canceled due to stock unavailability, pricing errors, suspicious activity, or verification failure.

If your order is canceled after payment, a full refund will be issued.

4. Pricing & Payments

  • All prices are listed in PKR (unless otherwise stated).

  • Prices are subject to change without notice.

  • We are not responsible for pricing errors due to technical issues.

Accepted payment methods may include:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Easypaisa / JazzCash (if applicable)

Orders may be verified before dispatch.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier delays.

  • We are not responsible for delays caused by courier services or unforeseen circumstances.

  • Risk of loss transfers to the customer once the parcel is handed to the courier.

Customers must provide accurate shipping information. We are not responsible for incorrect addresses provided by the customer.

6. Returns & Refunds

All returns and refunds are governed by our official Return & Refund Policy.

Key conditions include:

  • Mandatory unboxing video

  • Claims within 48 hours of delivery

  • Product must be unused and in original condition

Failure to follow policy will result in rejection of the claim.

7. Intellectual Property

All content on scentiparfum.com including:

  • Logo

  • Brand name

  • Images

  • Product descriptions

  • Website design

is the property of Scenti Parfum and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Scenti Parfum shall not be liable for:

  • Allergic reactions to fragrances

  • Personal preference dissatisfaction

  • Indirect, incidental, or consequential damages

  • Losses resulting from misuse of products

Customers are responsible for checking ingredients and suitability before use.

9. Fraud Prevention

We reserve the right to:

  • Refuse service to anyone suspected of fraud.

  • Cancel suspicious COD orders.

  • Take appropriate legal action against fraudulent activities.

10. Privacy

By using our website, you agree to the collection and use of your information in accordance with our Privacy Policy.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes shall be subject to the jurisdiction of Pakistani courts.

12. Contact Information

For any questions regarding these Terms:

📧 Email: hello@scentiparfum.com]
🌐 Website: scentiparfum.com